KESC – I don’t know whether to love them or hate them. Of late, they have been causing so much problems for our building on Main Shahrah-e-Faisal (called Park Avenue) that I am about to lose it.
I wrote back to KESC a few day back (See attached), but never heard from them.
Just this week after the rains, we’ve been inundated with power outages from KESC that I decided to write a letter again to their CEO, which border on unprofessional communication, but in hindsight you know what, I don’t give a fuck! When KESC starts costing me in equipment damages, and downtime, it is only fair that they get their act together and fix things.
Here is the letter I sent to them today…
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3rd September 2009.
Mr. Naveed Ismail
Chief Executive Officer
Karachi Electric Supply Company Limited
State Life Building No. 11, 7th Floor,
Abdullah Haroon Road,
Saddar
Karachi
Tel No. 021-9205117 & 9205142
Fax No.021-9205192 & 9206275
Subject: KESC’s Cable Fault at Park Avenue Building (Main Shahrah-e-Faisal)
Respect Mr. Ismail,
Reference my last letter to you (See Attached), the power supply issues at Park Avenue on Main Shahrah-e-Faisal remains. This past Sunday we had an outage of over 35 hours. Power was restored within hours of the rain everywhere except Park Avenue, the reason being cited was “Cable Fault”.
I am absolutely now disgusted by calling KESC Helpline. “Power will be resorted in 1-2 hours InshahAllah” is the standard answer, and after 40+ calls and 35 hours later. It does get restored, but the happiness was short lived. I’ve never seen God’s name been taken in vain so many time as I have with KESC.
Today as I write this letter, we’ve had power fed by KESC for less than 3 hours on total (since 7 AM) and right now it’s 3:20PM.
Power is coming and going. When we call to find out, we find we have been “shifted” to another cable which cannot take the load, and the cable that can take the load – has a fault in it.
I’m sorry to be extremely blunt, but you show no mercy when collecting bills. As the CEO of KESC it is not my duty to remind you of what your fiduciary duties are, but I would speculate one of them is to ensure that power is supplied continuously.
Either you don’t give two hoots about our building and its power supply issues (I wanted to use a another strong word, but am restraining to do so) or on a lighter note did we miss a monthly grease money payment. Your candid reply would be much appreciated.
You cannot fathom the frustration and loathing right now that I have for KESC.
Please fix the fault. At least communicate back in writing, explaining in detail what the issue is and how you are going to address is and the time frame in which it will be done.
Please do not make a mockery out of me by citing a technical excuse that would be jargon for me – it would not be. I do have an BSEE/MSEE from the US, so let’s try not to pull a fast one here.
I’m looking for resolution and I need it fast!
Sincerely,
FAISAL KHAN
CEO
CC: Chief Operating Officer Jan Abbas Zaidi
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